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Frequently Asked Questions

If you have other questions about StretchBill, please reach out to us here with your inquiry.  We’d love to hear from you!

  • StretchBill allows property managers to offer a flexible payment schedule for renters. Similar to layaway, the renter pays over time but always before arrival. The property manager can choose the number of installments and interval between payments. StretchBill is not a predatory lender/buy now pay later company.

  • • StretchBill saves property managers as much as half of the cost of credit cards at booking

    • StretchBill directly connects with a renter’s online banking profile significantly reducing the risk of chargebacks/disputed transactchns.

    • StretchBill is a turnkey way to offer flexible payments to either individual bookers or groups that want an easy way to split a booking.

  • Renters want StretchBill for many reasons, including:

    • Flexible payment schedules are more affordable than paying a lump sum at booking

    • Prefer to not use a credit card due to fees/interest charges

    • Makes booking as a group easier than ever

  • StretchBill offers support for both online AND offline bookings. For renters booking online, StretchBill appears as an available payment method (typically as a preferred alternative to credit card payment). Property managers can also email renters a StretchBill payment link for phone-based bookings or where the payment can be confirmed via email.

  • NO - StretchBill connects directly to the renter’s online banking to keep costs to a minimum, as well as to mitigate risks in approving renters that use StretchBill as they must have a bank account in good standing.

  • YES - the biggest differentiator of working with StretchBill versus predatory online lenders is that StretchBill requires ALL installments are paid by the renter BEFORE arrival.

  • StretchBill’s bank integration can verify funds availability to minimize initiating bank transfers unless funds are available. If a renter does not successfully pay installments on the scheduled date, StretchBill will contact the property manager to cancel the booking.

  • StretchBill would love to integrate with your property management software (PMS) if we haven’t already. If you want to recommend StretchBill to your PMS vendor, please let us know or have them reach out to us here.

  • YES, currently StretchBill is only available for US-based property managers as our banking integration is limited to guests with US-based bank accounts. We look forward to supporting international property managers later in 2024!

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